moniquesempire5@gmail.com  •  0703554069
Help Center

Frequently Asked Questions

How do I place an order?

Simply browse our shop, add items to your cart, and check out as a guest — no account required.

What payment methods do you accept?

We accept M-Pesa countrywide. Customers within Nairobi can also choose Cash on Delivery.

Do you deliver countrywide?

Yes! We deliver to every county in Kenya. Delivery fees and timelines vary by location and are shown at checkout.

Can I track my order?

Yes — use the Track Order page with your order number and phone number, no login needed.

What is your return policy?

Please see our Terms & Conditions page for full details on returns and exchanges.

Do you accept pre-orders?

Yes, select items are available for pre-order. Pre-orders outside Nairobi require full payment upfront.

🛍